Customer Service · Done for you
Outsourced customer service, in every language your customers speak.
Support that feels like your in-house team — without the cost of building one. We staff and run trained, multilingual agents handling inbound calls, email, live chat, and tickets under your brand. Premium quality across the GCC and worldwide. Not a low-cost call centre.
Native & fluent agents · native Arabic across the GCC · your CRM & helpdesk · 9–5 to 24/7
Any languageNative & fluent agents
4 channelsCalls · email · chat · tickets
9–5 → 24/7Coverage to your SLA
WeeksTo a live, trained team
Trusted by teams across the GCC and beyond
Customer service outsourcing, done properly
Your support desk, built and run by us.
Outsourced customer service shouldn't mean a faceless call centre. We staff a dedicated support team that learns your product, speaks your customers' languages, and represents your brand — fully managed, quality-assured, and measured on resolution and satisfaction. You get the economics of outsourcing with the quality of an in-house team.
What you get
A complete, managed support operation.
Native-fluent agents
Agents who speak your customers' language as a mother tongue — real Arabic and any language you need — so customers feel understood, not processed.
Omnichannel, one team
Phone, email, live chat, and tickets handled by one team with full context — customers never have to repeat themselves.
Trained on your brand
A dedicated team that learns your product, policies, and tone of voice — they answer as if they sit in your office.
Inside your tools
We work in your helpdesk, CRM, and knowledge base — no migration, no black box, and your data stays in your systems.
Coverage & SLAs
9–5 in your timezone, extended, or 24/7 — with response and resolution targets agreed up front and reported against.
A real quality programme
Every conversation is scored against a QA scorecard with CSAT tracking — quality is managed, not assumed.
Escalation + a named manager
Clear Tier-1-to-specialist escalation paths and a single account manager who owns your results.
Reporting you can see
Volumes, response times, resolution rates, and CSAT in live dashboards — you always know how support is performing.
Fast ramp, flexible scale
Structured onboarding and a supervised go-live, then add agents, channels, or hours as you grow or for seasonal peaks.
Multilingual by default
Fluent in your customers' language — and their culture.
We staff native and fluent agents in whatever languages your customers speak — with native-Arabic support across the GCC as a core strength. Agents are matched to the right dialect and bring real cultural fluency, so support sounds local, not translated.
EnglishArabicFrenchSpanishHindiUrduTagalogGermanItalianPortugueseRussian+ any language
GCC nativeNative-Arabic agents matched to your dialect — Gulf/Khaleeji, Levantine, Egyptian, or MSA — most bilingual in Arabic + English
UK & globalOne managed team covering your UK, Middle East, and international customers
Your hoursFrom 9-to-5 in your timezone to round-the-clock, follow-the-sun coverage
How it works
From scope to a live, managed team.
1
Discovery & SLA
We align on your goals, channels, volumes, languages, and coverage hours — and agree the service levels we'll run to.
2
Build the team
We source, vet, and train native/fluent agents on your product, tone, and processes — your brand, your playbook.
3
Integrate & go live
We plug into your CRM, helpdesk, telephony, and live chat, then run a supervised go-live inside the stack you already use.
4
Run, QA & scale
Your team runs fully managed. We quality-assure, coach, and report against your metrics — and scale the team with you.
Who we've helped
The same muscle behind your support desk.
Outsourced customer service is the core capability we already run across the GCC — recruiting, training, and managing multilingual agent teams that handle high-volume calls, WhatsApp, email, and follow-up. Here's that muscle at work for real clients.
3,500+
contacts handled
MBC Media Solutions · Riyadh & Jeddah, KSA
A multichannel contact operation — calls, WhatsApp, and email with personalised follow-up, at scale, in-market in Saudi Arabia.
Read the story →
5,000+
contacts handled
ARN — Arabian Radio Network · Dubai & Abu Dhabi, UAE
Arabic-market contact operations at scale — WhatsApp and call handling plus rigorous follow-up across a multi-event series.
Read the story →
Enterprise
trained calling team
DHL · Riyadh, KSA
A trained, managed agent team working a global logistics leader's audience in-market — to an enterprise quality bar.
Read the story →
Outsourced customer service FAQ
Questions, answered.
Will my customers get genuinely native Arabic agents, or second-language speakers?
Native speakers. Your agents speak Arabic as a mother tongue and are matched to the dialects your customers use — Gulf/Khaleeji, Levantine, Egyptian, or Modern Standard Arabic — so conversations feel natural and local, not translated.
Can you cover other dialects and languages too?
Yes. We staff for the specific dialects your market expects, and most of our agents are fully bilingual in Arabic and English. We can add further languages — French, Hindi/Urdu, Tagalog, and others common across the GCC — as your customer base requires.
Will the team feel like part of our company, or like an outside call centre?
Like part of your company. You get a dedicated team trained on your product, policies, and tone of voice, working inside your own helpdesk and CRM. Customers experience one consistent brand — they shouldn't be able to tell support is outsourced.
Do you work in our existing tools, or do we have to move to yours?
We work in yours. Your agents log into your helpdesk, CRM, and knowledge base, so there's nothing to migrate and your customer data stays in your systems and under your control.
We only need 9–5 cover for now. Can you do that, and scale later?
Absolutely. We staff to whatever hours you need — standard business hours in your timezone, extended cover, or full 24/7 — and you can add hours, channels, or agents as you grow, including for seasonal peaks.
What SLAs and response times can we expect?
We agree targets with you up front — response time, resolution time, and quality — and report against them. Targets are set to your priorities rather than a one-size-fits-all promise, and reviewed regularly.
How do you keep quality high?
Every team runs against a QA scorecard with regular conversation reviews, ongoing coaching, and CSAT tracking. You also get a named account manager who owns your results, plus dashboards so you can see performance for yourself.
How quickly can a team be live?
After a short discovery to align on goals, tools, and your brand, we recruit, train, and run a supervised go-live. A focused inbound team is typically operating in a matter of weeks, not months.
How is our customer data kept secure?
We operate under signed confidentiality terms with documented data-handling and access controls. Because we work inside your systems, your data stays governed by your own infrastructure and policies.
How does pricing work, and do we have to commit long-term?
Pricing is quote-based and scoped to your team size, languages, channels, and coverage hours — no per-minute surprises and no heavy lock-ins. Tell us your volumes and coverage and we'll send a clear proposal.
Need a support team that speaks your customers' language?
Tell us your channels, languages, and coverage hours. We'll scope an outsourced customer service team and run it for you — done-for-you, quote-based, no long lock-ins.